ICT for Improving Competitive Performance of Small and Medium-Sized Enterprises (SME’s) through Information & Knowledge Management: An explorative study

Abstract

Purpose: The study focuses on describing competitive performance of the selected agro-food processing firms of J&K and influence of the information & communication technology (ICT) in improving competitive levels of processing firms of an agriculture & horticulture rich state of Jammu and Kashmir.
Design/methodology/approach: The present study is based upon exploratory research design where in primary data has been collected through a well structured questionnaire. The questionnaire has been administered on 82 firms, out of which data from 61 firms has been found to be valid and complete. The data has been statistically analyzed for reliability and two composite indexes i.e. Total Competitive Performance Index and ICT Competence Index. The two constructed indexes have been regressed for determining the relationship between Total Competitive Performance Index and ICT Competence Index.
Findings: Positive relationship has been revealed between Total Competitive Performance Index & ICT Competence Index and supports importance of the ICT Competence Index in improving competitive performance of the agro-food processing firms of J&K.
Originality/value: The study can be beneficial to the agro-food processing entrepreneurs in evaluating their present status of ICT implementation in their firms and also in defining their future competitive position as well as improving their competitiveness. The study can also be helpful in drafting specific industrial policies for the agro-food processing industry of J&K and also designing specific policy initiatives for increasing the information and knowledgement management in micro, small and medium-sized enterprises (SMEs) of J&K.