Evaluating the Content Quality of Library Website of Panjab University, Chandigarh

Abstract

In technotimes, World Wide Web has emerged as a crucial platform for academic libraries to interact with and provide resources to their patrons. Despite the growing number of academic libraries establishing their online presence, there still remains a notable absence of authoritative and standardized guidelines for assessing the quality of library websites. As a result, library professionals over and over again face difficulties in systematically evaluating and refining the quality of library website to meet user expectations. To overcome this key limitation, the present study validates a structured tool for measuring the content quality of library websites. The research evaluates the content quality of library website of Panjab University, Chandigarh through a user-centered approach. The results reveal significant disparities among users’ perceptions of content quality of library website based on gender and age groups. The study contributes to the ongoing discourse on services provided through the library websites by providing useful perspectives and a validated tool for refining the quality and user experience of using academic library websites.